Common Questions

I cannot remember my password. What do I do?

Simply click on the "forget password?" link at the shopper login page on the website. Type in your email address and hit submit and your password will be emailed to you immediately.

I cannot log in to the site. Help!

First, make sure that you have typed in your email address and password correctly. It is important that you enter your password exactly the same as when you registered. Passwords are case sensitive so 'PASSWORD' is not the same as 'Password' or ‘password.’ If in doubt, use the "Forgot password" link located on the top right of every page to have it emailed to you.

    Also, the Count On Us site uses "cookies" to make the site easier to use. You MUST enable "cookies" on your web browser in order to use the site. You will know you are logged in by looking at the upper right corner of the screen. If you see "You are logged in as "YOUR NAME" you are all set.

How do I apply for jobs?

Either you can click on the link at the bottom of the email notifications we send you, or you can go to your search for jobs page. The search for jobs page will bring up a list of available assignments. You then can click on the job and a job details page will pop up. At the bottom of the job details page is an apply button. Click this and write your message to the job scheduler and hit submit. That is all there is to it!

I am no longer receiving job notifications in my email. What happened?

If we send you three or more emails that are returned as undeliverable, we are required to turn your job notification preference to 'off'. Returned emails can be caused by either having a full mailbox (over your disk space limit) or by misidentifying the job notification emails as spam with some spam-blocking software. To turn the notification feature back on, simply log into the site and go to the "My Account.” From there, click 'Yes' on the option that says 'Send automatic job notification emails to my inbox' and click the button that says 'Click Here to Update.’

I applied for a job but never heard back from you. Why?

Remember. We send you the job opportunities we have. You may not fit the exact specifications we have for the job. Make sure to read Mystery Shopping 101 .

Does Count On Us operate in Canada, UK, Australia, Mexico or other countries?

We do operate anywhere and are open to fill jobs that may come in.

I see a term or abbreviation I do not understand. What does it mean?

Check out our glossary clicking here. Most common abbreviations and confusing terms are defined there.

What is your phone number so I can call you with my questions?

Phone: (856)486-4400

I am a little skeptical. How do I know you are a real company and not a scam?

The truth of the matter is nothing we can write actually proves that we are real, and not a scam. We can tell you that we have been in business since 1988 and have thousands of shoppers and clients located all over the United States, and do not charge shoppers a fee.

  • What is your address? IMPORTANT! Remember to signup before mailing us so that you are in our system.

    Count On Us
    2250 Sherman Avenue A-4,
    Pennsauken, NJ 08110
    Phone: (856)486-4400
    FAX: (856)486-4544

    Are not all of the jobs on your site posted on various free job boards?

    NO! The jobs we post are exclusively our clients and can not be found anywhere else.

    You have sent me jobs that are not what I thought was Mystery Shopping jobs. What gives?

    Our job schedulers have jobs that are not just Mystery Shopping but also include integrity dinner spots, product demonstrations, evaluations, testing and more. Sometimes the jobs will not have much to do with shopping. However, that is the type of variety we get at Count On Us. The jobs change constantly, and can vary from the type that you are seeing to restaurant evaluations, testers, shopping assignments, video shops, phone shops and many others. Give the site a little time and you will be pleasantly surprised at the variety of opportunities we can provide to you. Keep in mind that you can easily change your shopping preferences so that you will only get the exact type of jobs you want.

    Why should I do non-mystery shopping jobs?

    One thing to consider is that while non-mystery shopping jobs don't sound as glamorous, taking a few of them, doing a great job, and getting known for your quality of performance is a great way to ensure that when those plum jobs come up, the job scheduler will recognize your name and say "that's the shopper we need!” Still, it's up to you, and it's your valuable time, so do what you think is best.

    I received a job posting from Count On Us but when I tried to view the Job Details, it said there were no details to view. What happened to the assignment?

    This means that the assignment is no longer available. This could be for several reasons: the job scheduler made a mistake in the posting and deleted it, the job may have already been filled or they may have suspended the job after receiving a certain number of email responses from interested shoppers.

    How do I get my name removed from your database?

    You can cancel at any time Email us a request to cancel and we will do it for you. In either event our system will send you a dated email confirmation for your records.

    What is Count On Us' Privacy Policy?

    Count On Us takes your privacy seriously. The following information covers how Count On Us treats personal information that Count On Us collects and receives. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.


    Count On Us collects personal information when you register with us, and when you visit Count On Us pages. When you register we ask for information such as your name, email address, birth year, gender and zip code. Once you register with Count On Us and sign in to our services, you are not anonymous to us.

    Count On Us collects information about your transactions with us. We automatically receive and record information on our server logs from your browser, including your IP address, Count On Us cookie information, and the page you request. We use information for the following general purposes: to customize the content you see, fulfill your requests for services, improve our services, contact you and conduct research.