SERVICES: Mystery Shopping has been around for years. It has evolved beyond "integrity" shopping (catching dishonest employees) to encompass many aspects of service. Count On Us utilizes trained employees who are bonded and insured.



Mystery Shopping, Secret Shopping, Market Research, Spotting are among the few names that have become synonymous terms in use. It is a tool to improve the bottom line and gives you a customer’s perspective.

Secret Shoppers perform many functions, including evaluating the customer’s experience, benchmarking, competitive analysis, evaluating performance and price auditing. These are the evaluation methods we use :

• On site
• In home
• Telephone Call
• Recorded
• Unrecorded
• Website
• Analysis

  Combination: clients can combine these methods into one evaluation if need be.

  • Competitor Monitoring / Benchmarking
  • Detailed Customer Satisfaction Reporting
  • Employee Performance And Morale
  • Fraud Prevention / Deterrent
  • Quality Measurement
  • Sales Approach
  • Waiting Time
  • Proactive (Rather Than Reactive) Assessment Of Problem Areas

  ATTENTION PAID TO DETAILS:

  • Condition Of Establishment
  • Employees Attitude
  • Employees Dress
  • Product Knowledge
  • Telephone Etiquette
  • Transaction Efficiency
  • Other Focus Areas Per Client Wishes

  CLIENTS INCLUDE

  • Banks
  • Bars & Taverns
  • Convenience Stores
  • Department Stores
  • Entrepreneurial Establishments
  • Hotels / Motels
  • Restaurants
  • Retail Stores
  • Service Stations
  • Specialty Stores
  • Supermarkets

  MYSTERY SHOPPING IS A TOOL TO IMPROVE THE BOTTOM LINE AND GIVE YOU A CUSTOMER PERSPECTIVE

  • Competitor Monitoring / Benchmarking
  • Detailed Customer Satisfaction Reporting
  • Quality Measurement
  • Employee Performance & Morale
  • Fraud Prevention
  • Proactive (Rather Than Reactive) Assessment Of Problem Areas
  • Sales Approach
  • Waiting Time