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SERVICES: Mystery / Secret Shopping Has been around for years; and has evolved beyond "integrity" shopping (catching dishonest employees) to encompass many aspects of service; utilizes trained employees who are bonded and insured. Mystery Shopping, Secret Shopping, Market Research, Spotting are among the few names that have become synonymous terms in use... · Mystery shopping is a tool to improve the bottom line and give you a customer perspective for your business. Competitor Monitoring / Benchmarking Detailed Customer Satisfaction Reporting Employee Performance And Morale Fraud Prevention / Deterrent Quality Measurement Sales Approach Waiting Time Proactive (Rather Than Reactive) Assessment Of Problem Areas · ATTENTION PAID TO BIG AND SMALL DETAILS: Condition Of Establishment Employees Attitude Employees Dress Product Knowledge Telephone Etiquette Transaction Efficiency Other Focus Areas Per Client Wishes · CLIENTS INCLUDE Banks Bars & Taverns Convenience Stores Department Stores Entrepreneurial Establishments Hotels / Motels Restaurants Retail Stores Service Stations Specialty Stores Supermarkets · MYSTERY SHOPPING IS A TOOL TO IMPROVE THE BOTTOM LINE AND GIVE YOU A CUSTOMER PERSPECTIVE FOR YOUR BUSINESS Competitor Monitoring / Benchmarking Detailed Customer Satisfaction Reporting Quality Measurement Employee Performance & Morale Fraud Prevention Proactive (Rather Than Reactive) Assessment Of Problem Areas Sales Approach Waiting Time · ATTENTION PAID DETAILS: Condition Of Facilities (Restrooms, Parking Lot, Etc.) Employees Attitude Employees Dress Other Focus Areas Per Client Wishes Product Knowledge Telephone Etiquette Transaction Efficiency · CLIENTS INCLUDE Banks Convenience Stores Department Stores Entrepreneurial Establishments Hotels & Motels Major Chains Restaurants Bars & Taverns Retail Stores Service Stations Specialty Stores Supermarkets · PHYSICAL INVENTORY